# Commerce 360

## One cart, one experience, from custom orders to fulfillment and delivery

Sync on-hand inventory to cart, add made-to-order items to one cart, and power fulfillment from store to door.

Sync on-hand inventory to cart, add made-to-order items to one cart, and power fulfillment from store to door.

> “When we first started tracking customer wait time [for eCommerce orders], it was over five minutes. With Upshop we got that down to sub four minutes.”  
**Matt Van Gilder** Director of eCommerce & Digital Experience, SpartanNash

#### Flexible Labor

### Workforce Enhance

- Outsource order picking, packing, and staging to third-party labor marketplaces like Instacart, DoorDash, and UberEats
- Keep ownership of ecommerce orders and use built-in auditing to track accuracy and prevent shrink
- Expand or contract your workforce based on seasonality or staff availability

#### Optimized Ecommerce

### Order Fulfillment

- Integrated with Inmar Intelligence to provide frontend and backend ecommerce experience
- Streamline efficient prepping, picking, and packing through optimized pick paths and order strategies
- Two-way in-app communication with customers allow real-time add-ons, substitutions, and more to optimize picking

#### Customized Orders

### Made-To-Order

- Eliminate pen-and-paper tickets with a fully digital made-to-order workflow, improving speed and reducing errors
- Let customers add custom fresh orders and center-store items in a single transaction for a seamless checkout experience
- Standardizes custom recipe and prep steps so every custom order is made the same way

### eCommerce Fulfillment

Own order management and fulfillment with efficient picking, packing, and staging/delivery of online orders

[Dive Into eCommerce Fulfillment](https://upshop.com/products/ecommerce-fulfillment/)

### Real-Time Inventory

Plug real-time Inventory intelligence into eCommerce operations workflows to ensure accurate product availability

[Dive Into Inventory](https://upshop.com/solutions/optimize-inventory/)

### Made To Order (MTO)

Manage and fulfill customized catering orders through any delivery channel

### Unified Store Operations, 24/7

#### Connected forecasting, inventory and ordering for all items.

SpartanNash, a global retailer with 147 supermarkets, needed to build a competitive eCommerce experience. They sought a partner to reduce pickup wait times, minimize out-of-stocks, and deliver a seamless journey from digital order to curbside delivery.

[Read Case Study](https://upshop.com/case-study/spartannash)

## Take a Self-Guided Tour

Discover how Upshop's Commerce 360 solution transforms your fulfillment operations with optimized zone-picking, conversational commerce, and smart substitution workflows. See firsthand how it enhances picking efficiency and delivers measurable ROI for your eCommerce operations.